How to Implement a PC Clinic That Provides Students with Hands-On Experience

This slide deck, provided by the National Convergence Technology Center (CTC), was part of a special webinar presentation by David Pope (Ozarks Technical Community College) and Chance Witherspoon (Cleveland Community College). Both are member schools of the CTC's Convergence College Network (CCN) community of practice. These slides offer case study details on how an IT or CS program can implement an on-campus, student-run PC repair shop to teach practical hardware skills and practice customer service, help desk-style managerial and soft skills.