Episode 11: The Customer: Driver of Future Change
This podcast episode, published by the Center for Occupational Research and Development, is part of a series that covers issues and topics on technician development. In this episode, Sara Nicastro emphasizes the importance of customer centricity and customer service experience for technicians.
The audio recording runs 21:24 minutes in length. A .pdf transcript and show notes are available to view separately.
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Episode Eleven: The Customer: Driver of Future Change
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November 6th, 2019
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